Project Management Specialist

Overview

The CX Projects Sr. Specialist is responsible for leading, coordinating, and executing high-priority special projects that align with the organization’s strategic objectives. This role ensures that complex, time-sensitive initiatives are delivered on schedule, within scope, and achieve the intended business outcomes. The position works closely with cross-functional teams to maintain alignment, accountability, and clear communication throughout the project lifecycle.

Key Responsibilities

• Lead end-to-end management of special projects from initiation to completion and post-implementation review.
• Define project scope, objectives, deliverables, success metrics, and timelines in collaboration with stakeholders.
• Develop detailed project and resource plans, identifying risks and mitigation strategies.
• Coordinate with various departments (e.g., Marketing, IT, Operations) to ensure integrated execution.
• Facilitate regular project meetings, workshops, and status updates.
• Maintain strong stakeholder engagement, providing progress reports and escalation summaries to leadership.
• Ensure quality standards and business expectations are met.
• Track and report KPIs to measure project effectiveness and ROI.
• Conduct post-project reviews and document lessons learned for continuous improvement.
• Strategic thinking and problem-solving ability.
• Strong project management and organizational skills.
• Excellent communication, negotiation, and presentation skills.
• High emotional intelligence and stakeholder management capability.
• Proficiency in project management tools.
• Data-driven mindset with ability to interpret and present insights.
• Adaptability and resilience in dynamic environments.

Requirements

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