Account Manager-KSA / Saudi

Overview Azeus Systems Limited is looking for an

Account Manager

to be part of our growing sales force for our product,

Convene . Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

Visit azeusconvene.com for more information.

Responsibilities

Report to the regional manager and the head of global customer success

Manage approximately 20+ government accounts within the KSA region

Actively reach out to clients and guide best practices for our software

Develop strong relationships with existing accounts in the region

Generate Upsell

Generate Testimonial (Case Study, Video Testimonial, Reference Letter)

Maintain complete, correct, and contemporary information in the PD (Organizations Page, Deals Page, People, Activities, and Notes)

Conduct client onboarding and renewals as per the SOP

Schedule high-level client feedback meetings with key stakeholders

Complete upgrades for clients using older versions

Ensure clients complete the Convene Subscription agreement

Drive Change Management initiatives

Conduct Admin, Secretary, and Board Member training sessions

Deliver Refresher Session for all accounts

Demonstrate the entire product, including existing and new features, and handle customization requests

Prioritize and attend to direct customer requests promptly

Mitigate customer termination requests and focus on retention

Ensure no severe escalations from customers

Complete all tasks assigned by the Reporting Manager and maintain attendance and productivity standards

Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc

Attend weekly / monthly meetings and report regularly

Record all client interactions in the CRM

Qualifications

Background in SaaS or IT solutions

3 to 6 years of account management / sales experience preferred

Fluent in both Arabic and English

Based in KSA or willing to relocate within the assigned region

Seniority level

Associate

Employment type

Full-time

Job function

Industries : IT Services and IT Consulting

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