Technical Solutions Specialist

Ka.nz is an online AI-based hiring platform helping people around the globe find job opportunities.

As a Technical Solutions Specialist, you'll serve as a knowledgeable and empathetic problem-solver for customers experiencing issues with their devices. You’ll apply your technical expertise and customer-first mindset to deliver high-quality hardware and software support while helping your team grow through mentorship and collaboration.

Key Responsibilities

• Maintain deep, up-to-date knowledge of Apple products, services, and repair protocols to ensure accurate and efficient technical support.
• Troubleshoot and resolve hardware and software concerns with professionalism and care, using diagnostic tools and approved repair processes.
• Deliver exceptional customer experiences by actively listening, identifying solutions, and offering relevant product or service recommendations.
• Educate customers on purchase options and service benefits, empowering them to get the most out of their Apple experience.
• Collaborate with leadership to address recurring service trends and repair concerns, ensuring feedback is shared for continuous improvement.
• Act as a technical mentor and knowledge resource for the support team, helping elevate team skill sets and service consistency.
• Partner with leadership to manage and resolve customer escalations swiftly and with empathy.
• Participate in day-to-day store operations, including floor support and customer interactions outside of the repair area.
• Promote an inclusive work environment by valuing diverse perspectives and fostering a learning mindset.
• Flexible availability including evenings, weekends, and public holidays, based on retail store needs.
• Proven experience in retail, customer service, or a technical support role.
• Strong visual and fine motor skills for safe and precise hardware repairs.
• Demonstrated ability to troubleshoot both hardware and software issues in a fast-paced environment.

Required Qualifications

Location : Riyadh, Saudi Arabia

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