Call Center Representative

Job Summary :

The Call Center Representative is responsible for managing customer interactions through the unified contact number for all Al Jabr brands. The role focuses on delivering high-quality service, ensuring customer satisfaction, and supporting both internal and external communication activities.

Key Responsibilities :

• Handle customer inquiries and service requests through the unified hotline for all Al Jabr brands.
• Communicate with customers to schedule appointments.
• Contact customers regarding recall campaigns announced by the Ministry of Commerce.
• Record and follow up on customer inquiries received via the Al Jabr website or affiliated online platforms using the customer service system.
• Manage external communication with customers related to invitations, events, and conferences.
• Support the Marketing Department in executing external advertising campaigns.

Qualifications and Requirements :

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