Overview
Responsible for all company incorporation and amendments (documentation process completion), labor and immigration applications, client proposal research and preparation, client banking preparation and legal compliance on all contractual relations for delivery of the Operations Department goals. Overall responsibility involves managing office activities, providing administrative support to the Country Manager, Government Relations, and Operations team, ensuring smooth office operations, and delivering excellent customer service as the primary point of contact for clients.
Responsibilities
Clients :
- Liaise with Ministry of Labor, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevant government departments and authorities for accurate and timely information as required for operational tasks
- Provide excellent customer service and communicate efficiently internally and externally
- Receive clients’ documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically
- Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily
- Create accounts and apply for clients’ online applications through the various portals, then assign and distribute the work for the GROs to complete online and on the ground daily
Office :
Report and resolve any office facility-related issues promptlyProfessionally answer and screen all incoming phone calls and forward phone calls to relevant people and departmentsOrganize and update the office and clients’ contact information and filingSchedule office meetings and online meetings with calendar invitationsVetting and strengthening CBC’s relation with our existing suppliers and finding new ones to ensure the continuity of our businessKey Responsibilities
Clients :
Liaise and execute works of clients with all government, non-government departments and all portals and ensure accuracy and timely lodgmentsAssist in managing GRO’s and allocating tasks dailyObtain up to date and accurate information regarding all government-related processes and disseminate information to relevant CBC teamsAssist and prepare timely and accurate proposals and information to support the administration and business development departmentsEnsure the CRM system, company compliance, Know Your Client (KYC) and Anti Money Laundering (AML) processes and filing systems are updated for all clientsDrafts, follows, and completes all company Standard Operating Procedures (SOP) and requirements in the UAE, KSA and respective jurisdictions in alignment with the regulations of CBC and the authoritiesOffice :
Receive, manage, and record mail, documents, packages, and courier deliveriesLiaise with visitors and clients to ensure our support services are of the highest qualityAdopt and implement feedback from clients and managersPrepare and maintain a list of suppliers with all contact details in the CRM system and update the list on a regular basisTimely follow up and problem solving regarding any administrative and office maintenanceDevelop and sustain valuable relationships between CBC and suppliersQualifications
Degree qualified in business administration, compliance, or relevant fieldFluency in both Arabic and English is mandatory2+ years working in corporate services or professional services within KSAProven operational, project management and customer support record for 2 yearsProficiency in MS Office and CRM software (e.g., Zoho)Basic project management and coordination skills preferredBenefits
What We Offer
Attractive Rewards : Performance-based bonuses, participation in the profit-sharing scheme, and eligibility for the CBC equity plan.Learning & Development : Access to the CBC Academy for continuous skill development and career growth.Competitive Benefits :Attractive salary package, commission structure, and exclusive discounts.Extra annual leave for 2+ years of commitment.Comprehensive health package and additional benefits.Networking Opportunities : VIP access to industry-leading events and networking platforms.Team Culture : Regular team-building activities and social events to foster collaboration.#J-18808-Ljbffr