Overview
Direct message the job poster from Americana Restaurants
Purpose of the Role :
The position of Aggregator Lead , based in Qatar, is responsible for driving sustainable revenue growth and profitability across the Qatar, Jordan, and Iraq markets by optimizing aggregator partnerships, ensuring efficient operations, and maximizing ROI on marketing and commercial initiatives. The role acts as the in-house expert on aggregator platforms—defining growth strategies, streamlining operations, safeguarding guest experience, and leading cross-functional collaboration to deliver business targets.
The individual will be responsible for Qatar, Jordan & Iraq markets :
- Growing revenue to targets, managing multiple brands and aggregators
- Minimize the non-commission spend on the aggregator (i.e. marketing, compensations, credits etc.)
- Maximize the aggregator platform efficiency to capture and process the orders
Responsibilities
Strategic Accountabilities : Define the growth strategy for each brand and aggregator, under your responsibility.Build the relationship with the aggregator, supporting senior management during negotiations & contract renewalsAct as the in-house expert on aggregator landscape, dynamics and potential disruptions, for responsible markets.Operational AccountabilitiesAggregator Operations responsibilities :Lead aggregator operations management with internal operation stakeholders.
Streamline ways of working with aggregators including IT projects.Be custodian of Marketing spends on aggregators and drive it for best ROI for business.Project management responsibilities :Provide / institutionalize disciplined visibility into the state of the business under your responsibility (i.e. design and send out reporting matrices, scorecards, reports etc.)
Ensure completion of projects & initiatives to meet KPIs; be relentless and disciplined in engaging stakeholders in technology, finance, revenue management, aggregators and others, to deliver KPIsReport & articulate status / progress of respective projects / tasks / responsibilities – in formal / informal settingsStructured and diligent approach to project management, with capability to prioritize, delegate and follow-upCommercial responsibilities :Forecast annual sales and transaction targets with monthly / weekly / daily breakdowns
Create monthly and weekly marketing plans to achieve forecasts, with careful consideration of brand / channel cannibalizationMinimize the marketing spend on aggregators and maximize conversions / ROIMinimize other expenses on aggregators (e.g. credits paid, commission ramp-up due to breach of thresholds)Identify other key drivers of revenue & profitability (transactions, average check, sales mix, order frequency) and ensure these are addressed in the comprehensive growth plan for respective aggregatorLiaise with Brand, FPA and franchisor teams to ensure buy-in / approvals / DOA for all forecasts & growth plansGuest experience responsibilities :Define targets of key guest experience metrics on aggregators (e.g. store ratings) and closely track them
Create intervention projects required to address any guest experience deviations and liaise with Brand / HD / CC ops teamSupport responsibilities :Define the aggregator roll-out playbook, when launching new aggregators – address all the aspects of the deployment that can impact the commercials or guest experience
Support the Brand / HD / CC ops team on aggregator channel initiatives, if requiredQualification, Experience & Skills
Bachelors in marketing or a business related degree8-10 years’ experience in an e-commerce / agency / multi-retail company, in a revenue / growth driving roleBackground in QSR, food tech or multi-brand F&B experience.Experience managing aggregator platforms in a multi-brand, high-volume environment.Handled performance marketing, campaign ROI analysis, and marketing budget optimization on aggregator platforms.Experience in building and using dashboards, scorecards, and Excel / Google Sheets models to track performance and guide decision-making.Experience negotiating with aggregators or owning P&L for aggregator business.Familiarity with aggregator partner portals, tools, and campaign planning systems.Fluency in Arabic is mandatory for the role requirements.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Business Development and SalesIndustries
Technology, Information and Media and Food and Beverage ServicesRiyadh, Riyadh, Saudi Arabia 19 hours ago
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