Direct Sales Supervisor

Labara Mobile KSA is a leading telecommunications company and a multi-award-winning virtual network operator (MVNO) providing high-quality mobile services across the Kingdom. We operate in the telecom industry , focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.

Overview

Job Objectives :

To supervise the operations and sales occurring in his portfolio of retail & direct sales. To properly report consistent market feedback.

Responsibilities

• Conduct market visits under area of responsibility (FLs, FBOs, DS, EVD partners) to ensure staff attendance, measure P&S awareness level, refresh TMM, and assist in solving operational issues facing sales agents.
• Survey new locations with targeted customers and direct partners to acquire them; evaluate current partners to continuously enhance overall performance.
• Provide daily market feedback related to external or internal operational activities conducted by partners or competitors.
• Send hourly registration SMS to partners’ groups to highlight the hourly progress of daily registrations in related sales channels.
• Handle new users’ requests sent from the partners against newly recruited staff by the partners.
• Conduct refresher training for sales agents upon area manager request or as needed when launching new services or products.
• Handle customer complaints escalated through the CC system by conducting proper investigations, contacting the customer, ensuring proper resolution, and closing the related ticket via reporting to the area manager.

Qualifications

Work Hours

Benefits

Posting Details

Posting Open Date : 01 September 2025

Posting Close Date : 01 October 2025

Seniority level

Employment type

Job function

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