Client Operations Analyst

Part of EMEA Business Operations, you will be the operational point of contact for the coordination and completion of documentation to comply with our clients’ vendor registration requirements, working with internal and external clients to ensure a seamless and efficient onboarding process. You will support the maintenance of process information and data to ensure a clear understanding of our clients’ mechanisms for payment from requisition through to payment. You will be a system administrator for client procure-2-pay (P2P) platforms, ensuring they are correctly configured and maintained with accurate company profile data and documentation. You will provide business users with training and support in resolving system queries.

Roles and Responsibilities

• Triage requests received in team mailbox.
• Coordinate and complete client vendor registration documentation to comply with onboarding requirements, adhering to deadlines.
• Respond proactively to client vendor registration queries raised by internal and external teams in a timely manner.
• Monitor and maintain data sources such as SharePoint sites, intranet pages, and knowledge libraries to facilitate information visibility.
• Log and track all requests received, ensuring timely completion and enabling proactive progress reporting and internal management data provision.
• Administer assigned client P2P platforms, responsible for system configuration, notification rules, and maintaining accurate master company profile data and documentation.
• Deliver P2P system training to internal users.
• Build and maintain collaborative relationships with internal and external teams to facilitate onboarding, communicating effectively in writing and verbally.
• Research and review relevant client procedures and materials available on supplier pages on client websites.
• Attend client and platform-provider webinars related to onboarding processes.
• Participate in project work to improve team processes, proactively identifying innovative solutions and leveraging technology to streamline workflows.
• Minimum 2 years of experience in client services or client operations within a B2B environment.
• Exceptional analytical and problem-solving skills, with attention to detail and proactive challenge resolution.
• Excellent communication and interpersonal skills for effective collaboration.
• Self-motivated and able to work independently.
• Adapt quickly to a high-performance environment.
• Flexible and open to performing various tasks.
• Capable of prioritizing and managing multiple activities within tight deadlines.
• Proficient with Microsoft 365 products.
• Practical experience with procure-2-pay platforms such as SAP Ariba, Oracle, or Coupa.
• SharePoint administrator experience is preferred.

Control Risks offers a competitive compensation and benefits package, including a discretionary global bonus scheme based on individual and company performance. We support hybrid working arrangements emphasizing both in-office and remote work. As an equal opportunity employer, we encourage applicants from diverse backgrounds and are committed to fair treatment throughout the recruitment process.

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