Junior Customer Experience Operations Analyst

Overview We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

About Lucidya Lucidya is MENA's leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

Responsibilities

Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation

Build and maintain workflows for CX pipeline, forecasting, and processes

Troubleshoot field mapping, integration, and system logic issues

Ensure accurate data flow for customer health scores, lifecycle stages, and company details

Conduct regular customer data audits for accuracy and completeness

Clean and enrich records using HubSpot tools, filters, and custom views

Support deduplication, tagging, and standardization processes

Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach

Maintain customer stage definitions in line with CX playbooks

Create or assist in building dashboards for key CX metrics

Pull data from HubSpot and ChurnZero to support team decision-making

Maintain documentation for CX workflows, playbooks, and operational processes

Requirements

Bachelor's degree in Business, Operations, Analytics, or related field

1-2 years' experience in CX, CS, or Support Operations (SaaS experience preferred)

Hands-on experience with HubSpot CRM and ChurnZero (required)

Strong understanding of data hygiene and customer lifecycle metrics

Proficiency in spreadsheets (Excel / Google Sheets) and basic reporting

Detail-oriented, analytical, and collaborative

Fluent in English (Arabic is a plus)

Benefits

Shape the future of customer experience in MENA with an industry-leading platform

Join a fast-growing AI company at the forefront of digital transformation

Work with a mission-driven, collaborative team obsessed with product excellence

Competitive compensation, growth opportunities, and a chance to make a real impact

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