Senior Manager, Airports Lounges

Job Purpose Statement

Job Purpose Statement : The Sr. Manager is a key leadership role responsible for overseeing daily operations, driving strategic initiatives, and ensuring operational excellence within the department. This role requires a forward-thinking leader who can develop and execute business strategies, manage financial performance, and support the professional development of the team. The Senior Manager acts as a bridge between operational staff and senior leadership, ensuring seamless communication, compliance with company policies, and continuous improvement to enhance customer satisfaction and business growth. Roles & Responsibilities

Lead and oversee the daily operations of departments and sections, ensuring alignment with organizational goals. Report operational deviations and significant issues to the VP - Airports Lounges. Develop, implement, and monitor strategic objectives for continuous improvement and operational excellence. Ensure that all staff comply with instructions and directives issued by the VP - Airports Lounges. Ensure 100% adherence to Service Level Agreements (SLAs) across all operational areas. Lead the implementation and usage of new systems and tools, including UCAS, across all business units. Oversee the timely submission of critical reports (daily / monthly sales, passenger statistics, temperature records, and inventory) to relevant stakeholders. Conduct regular evaluations of lounge menus, gathering passenger feedback and recommending adjustments to the VP - Airports Lounges. Ensure the highest quality of food and service delivery across Airport Lounge business units. Oversee compliance with hygiene, safety, and sanitation standards for all food and beverage areas, ensuring compliance with Quality Assurance protocols. Lead food tasting and kitchen inspections on a monthly basis. Drive profitability by ensuring operational expenses are aligned with approved budgets. Control food and beverage consumption to reduce waste and optimize costs. Support the VP - Airports Lounges in budget preparation and financial forecasting using data-driven insights. Review and analyze food costs, ensuring alignment with the budget and cost control objectives. Explore opportunities for cost reduction, such as alternative suppliers or process improvements. Ensure proper control and tracking of fixed assets, backup equipment, and operational resources. Supervise and verify the inventory of food and beverage stocks, ensuring the proper checklist and documentation process. Ensure proper recording and tracking of incoming and outgoing equipment using standardized inventory checklists. Monitor staff performance, identifying career growth opportunities and making recommendations for promotions, increments, and contract renewals. Motivate and empower staff through recognition, support, and clear delegation of responsibilities. Conduct regular performance reviews, providing constructive feedback for staff improvement. Ensure adequate staffing, optimal manpower utilization, and fair distribution of workload. Organize team-building activities, monthly meetings, and gatherings to foster collaboration, enhance morale, and promote knowledge sharing. Lead training and development initiatives to ensure staff adherence to personal hygiene, safety, and sanitation standards. Monitor customer feedback, handling complaints and suggestions in a timely and professional manner. Take corrective action on all passenger feedback, complaints, and suggestions through direct responses via email, phone, or written correspondence. Collaborate with in-charge personnel to address customer-related issues and ensure the highest standard of passenger satisfaction. Implement corrective actions for quality issues to meet hygiene and food safety standards. Conduct inspections and ensure quality checks for food shelf life, expiration dates, and food condition before delivery and during pick-up. Ensure proper documentation of quality checks for internal and external audits. Identify and implement improvements in workflows, policies, and procedures for increased efficiency. Leverage insights from operational data to identify growth opportunities and areas for process enhancement. Lead initiatives to explore new business opportunities in both airline and non-airline industries. Attend daily briefing sessions with the VP - Airports Lounges to discuss and address critical operational matters. Ensure effective communication and information sharing with supervisors and section in-charges. Act as a key liaison between departments, ensuring timely sharing of operational data, reports, and statistics. Ensure timely reporting of operational, financial, and administrative metrics to senior leadership. Provide insights and recommendations to the VP - Airports Lounges on performance improvement and risk mitigation. Lead audits and follow up on corrective actions, ensuring accountability for operational gaps. Explore opportunities to expand the company’s operations within the airline and non-airline industry sectors. Identify strategic partnerships to drive business growth and improve operational efficiency. Perform other job-related duties as assigned. Perform other duties related to the job and / or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures. Dealing with data and information according to their level of classification. Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations. Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements. Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes. Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites. Reporting Cybersecurity incidents. Skills

Strong leadership, motivation, and team management abilities. Ability to drive operational efficiency and adherence to SLAs. Strong analytical and problem-solving skills to handle operational issues. Experience in food and beverage service, airline lounges, or similar environments is highly preferred.

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