Customer Service Assistant
Speed Code for Information TechnologyWorkFromHome, Riyadh Region, Saudi Arabia5 منذ أيام
الوصف الوظيفي1-2 years of experience in customer service, support, or a related field. Strong problem-solving abilities and attention to detail. Ability to work effectively in a remote, fast-paced environment. Proficiency with CRM systems and customer support tools. Demonstrated ability to handle multiple tasks and prioritize effectively. Customer-focused mindset with a commitment to delivering high-quality service. Basic technical aptitude to assist with digital products and platforms. Strong organizational and time management skills. Willingness to work flexible hours as needed.
Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Assist customers in troubleshooting issues related to mobile apps and digital platforms.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to elevate and resolve complex issues.
- Provide clear and concise information about products, services, and company policies.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify recurring customer concerns and suggest process improvements.
- Support onboarding and orientation for new customers using digital solutions.
- Maintain up-to-date knowledge of company products and services.
- Contribute to a positive, team-oriented remote work environment.
Qualifications
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إنشاء تنبيه وظيفي لهذا البحث
Assistant • WorkFromHome, Riyadh Region, Saudi Arabia
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