Customer Service Specialist

We are one of the leading Saudi fintech companies reimagining how people shop and pay — starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants — from iconic global brands to rapidly growing local businesses — with flexible payment options that drive customer satisfaction and business growth.

About the Role

As a Customer Service Specialist , you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.

What You'll Do

• Handle customer inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Document interactions and feedback to help improve processes and customer satisfaction.
• Collaborate with internal teams to ensure smooth customer experiences.

What We're Looking For

Why MISpay?

Job Details

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