Customer Service Assistant

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers in troubleshooting issues related to mobile apps and digital platforms.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to elevate and resolve complex issues.
• Provide clear and concise information about products, services, and company policies.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Identify recurring customer concerns and suggest process improvements.
• Support onboarding and orientation for new customers using digital solutions.
• Maintain up-to-date knowledge of company products and services.
• Contribute to a positive, team-oriented remote work environment.

Qualifications

#J-18808-Ljbffr