(Gulf / Khaleeji Arabic) Customer Support Consultant, remote (Luxury Brand)

(Gulf / Khaleeji Arabic) Customer Support Consultant, remote ( Luxury Brand) Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a

Customer Support Consultant

for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do :

Provide exceptional customer support via phone calls, chats, emails, and social media

Handle made‑to‑order inquiries and returns, explaining policies and offering suitable alternatives

Manage faulty or damaged item reports, coordinating with brands and resolving escalations

Support delivery and customization requests by liaising with designers and assessing costs

Build positive and long‑lasting relationships with customers

Meet team KPIs

Always be up‑to‑date with cutting‑edge technology

Securely work with customers’ sensitive information

Apply the latest and greatest customer happiness practices

Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

Native Arabic (Gulf / Khaleeji dialect) and fluent English (minimum B2 level, both written and spoken) communication skills

Proven experience in customer support for a luxury brand is a must

Concierge‑style customer support mindset

Analytical and research skills

Positive and responsible attitude

Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Would be a great plus :

Experience with CRM systems

Benefits and Perks :

Fixed schedule : Thursday‑Monday, 8 PM‑4 AM CET

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work‑life balance

Responsive management interested in your growth and long‑lasting cooperation

Greenhouse conditions for self‑development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are : SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with diverse backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website : We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

#J-18808-Ljbffr