Transportation Specialist - Arabic, GSF MENA_ANow

Job Description for Transportation Specialist

NOC Overview : The Network Operation Center (NOC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.

NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at NOC facilitates the flow of information between different stakeholders (Trans Carriers / Hubs / Warehouses) and resolves any potential issues that impact customer experience and business continuity. The specialist works across two verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor / Carrier / FC relationships, ensuring that freight is picked up on time and delivered to FC as per the given appointment. Outbound Operations deals with FC / Carrier / Carrier Hub relationships, ensuring that trucks leave the FC to deliver customer orders as per promise.

A Trans Ops Specialist provides timely resolution to issues by researching and querying internal tools and making real-time decisions. The ideal candidate should understand requirements, analyze data, notice trends, and drive customer experience without compromising time.

Responsibilities

• Communication with external customers (Carriers, Vendors / Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases and perform ad hoc reporting and analysis as needed
• Develop and understand performance metrics to drive business results
• Ability to scope out business and functional requirements for Amazon technology teams
• Must be able to quickly understand the business impact of trends and make decisions based on available data
• Must be able to systematically escalate problems or variance in information and data to relevant owners and teams
• Work within various time constraints to meet critical business needs
• Excellent communication, both verbal and written in Arabic and English to support SA and Egypt Regions

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr