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OTC Specialist, Wholesales | alfanar Electric

OTC Specialist, Wholesales | alfanar Electric

alfanar GroupRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

Requisition ID : 19291

City : Trading Manag.

Group overview : Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in :

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services

Our Main Divisions :

  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems

    • alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

    alfanar electric operates industries in :

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

    • alfanar has a development and engineering center in Chennai, India.

    Industrial Complex, Riyadh

    The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

    Spread across 700,000 square meters, the Complex houses alfanar’s facilities. The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

    Job Purpose

    To ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders.

    Key Accountability Areas

    Order Fulfillment & Processing

  • Manage daily order fulfillment activities to ensure smooth processing and invoicing.
  • Prioritize orders for key partners and swiftly address escalations from the sales team.
  • Oversee the processing of various order types, including sales orders, customer service orders, and gift orders.
  • Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery.

    • Customer Experience & Feedback Management

  • Develop and implement strategies to enhance customer satisfaction and improve service delivery.
  • Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights.
  • Coordinate with the order management team to ensure a seamless and efficient order processing experience.

    • Data & Reporting

  • Design and maintain detailed reports for internal teams to monitor performance and progress.
  • Regularly analyze customer insights and operational data to identify trends and drive improvements.
  • Continuously review and refine existing procedures to address gaps and optimize workflows.
  • Follow up on pending documents in ECC, C4C, POD, and other relevant systems.

    • Role Accountability

    HR Proficiency :

  • Ability to obtain updated soft and technical skills related to the job

    • Delivery :

  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

    • Problem-Solving :

  • Solve any related problems arise and escalate any complex operational issues.

    • Quality :

  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

    • Business Process Improvements :

  • Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

    • Compliance :

  • Comply to related policy and procedures and work instructions.

    • Health, Safety, and Environment :

  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products / services.

    • Qualifications

    Academic Qualification

    Bachelor Degree in Electrical Institute

    Work Experience

    2 to 4 Years

    Technical / Functional Competencies

  • Sales Planning
  • Sales Presentations
  • Sales Research
  • Sales Technical Support
  • Sales Tools
  • Sales Trend Analysis
  • Solution Sales
  • Competitive Analysis

    • #J-18808-Ljbffr

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