Manager - CCU Shift Management

We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast‑paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state‑of‑the‑art entertainment venues and facilities.

Key Responsibilities

• Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
• Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
• Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
• Conduct pre‑ and post‑shift briefings to align priorities and ensure seamless handovers between shifts.
• Monitor performance using dashboards and digital tools; identify service gaps and scale up as needed.
• Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
• Ensure adherence to safety processes, SOPs, and service standards across all providers.
• Coordinate in real‑time with field teams and other control centers to deliver a consistent guest experience.
• Support cross‑functional communication by relaying accurate information to stakeholders during active situations.

Qualifications

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