Manager - CCU Shift Management

Qiddiya Investment CompanySaudi Arabia

8 days ago

Job description

We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast‑paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state‑of‑the‑art entertainment venues and facilities.

Key Responsibilities

Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
Conduct pre‑ and post‑shift briefings to align priorities and ensure seamless handovers between shifts.
Monitor performance using dashboards and digital tools; identify service gaps and scale up as needed.
Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
Ensure adherence to safety processes, SOPs, and service standards across all providers.
Coordinate in real‑time with field teams and other control centers to deliver a consistent guest experience.
Support cross‑functional communication by relaying accurate information to stakeholders during active situations.

Qualifications

Comprehensive benefits package (implicit in role).

Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred.

At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large‑scale project settings.

Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery.

Strong project management capabilities, including experience leading multi‑disciplinary teams.

Excellent analytical abilities with a focus on data‑driven insights for decision‑making.

Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams.

Demonstrated experience in developing and delivering impactful training programs for staff.

Highly organized and capable of managing multiple priorities in a deadline‑driven environment.

Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage.

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Manager Manager • Saudi Arabia