Head of Performance (SaaS / FinTech)

Role Overview

As the Head of Performance, you will be responsible for driving the adoption and sustained growth of Qlub solutions across partnered restaurants. This role requires a strategic thinker with strong operational execution skills to ensure adoption, retention, and GMV targets are achieved. You will serve as the bridge between Qlub’s product, restaurant management, and frontline staff—ensuring seamless implementation, continuous engagement, and performance optimization.

Adoption & Growth Management

• Own and drive restaurant adoption KPIs, ensuring steady GMV growth across the portfolio.
• Implement adoption strategies such as staff training, incentive programs, and customer engagement initiatives.
• Identify underperforming restaurants and execute recovery plans to reactivate them quickly.
• Monitor daily, weekly, and monthly adoption reports; analyze trends and take proactive action.

Restaurant & Waiter Engagement

Performance Monitoring & Reporting

Cross-Functional Collaboration

Strategic Initiatives

Key Performance Indicators (KPIs)

Qualifications & Skills

Why This Role is Critical

This position plays a central role in Qlub’s success, ensuring that restaurants not only adopt but also continue to grow with Qlub. By empowering restaurant managers, engaging waiters, and leveraging data-driven strategies, you will directly impact revenue, customer satisfaction, and long-term retention.

Freelancers & Hiring

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