Direct Sales Supervisor

Labara Mobile KSA is a

leading telecommunications company

and a

multi-award-winning virtual network operator (MVNO)

providing high-quality mobile services across the Kingdom. We operate in the

telecom industry , focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world. Overview

Job Objectives : To supervise the operations and sales occurring in his portfolio of retail & direct sales. To properly report consistent market feedback. Responsibilities

Conduct market visits under area of responsibility (FLs, FBOs, DS, EVD partners) to ensure staff attendance, measure P&S awareness level, refresh TMM, and assist in solving operational issues facing sales agents. Survey new locations with targeted customers and direct partners to acquire them; evaluate current partners to continuously enhance overall performance. Provide daily market feedback related to external or internal operational activities conducted by partners or competitors. Send hourly registration SMS to partners’ groups to highlight the hourly progress of daily registrations in related sales channels. Handle new users’ requests sent from the partners against newly recruited staff by the partners. Conduct refresher training for sales agents upon area manager request or as needed when launching new services or products. Handle customer complaints escalated through the CC system by conducting proper investigations, contacting the customer, ensuring proper resolution, and closing the related ticket via reporting to the area manager. Qualifications

Bachelor’s or Diploma in Business Administration or related degree. Arabic and English fluency. Minimum 1–2 years of experience in a related field. Preferably in the telecommunications industry. Work Hours

Sunday to Thursday 8 : 00 AM to 5 : 00 PM (including lunch break) 9 : 00 AM to 6 : 00 PM (including lunch break) Benefits

Competitive salary package Health insurance for employees and eligible dependents (VIP / As per company policy) Health club subscription / As per company policy Monthly mobile credit allowance Inclusive and collaborative work environment Posting Details

Posting Open Date :

01 September 2025 Posting Close Date :

01 October 2025 Seniority level

Associate Employment type

Full-time Job function

Sales, Marketing, and Business Development Industries : Space Research and Technology, Telecommunications, and Marketing Services

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