Data Center Technician

Overview

Data Center Technician role at Oracle. Responsible for effective delivery of technical support and installations in an Oracle Cloud Infrastructure (OCI) datacenter.

Responsibilities

• Execute break-fix tasks across hardware, network, cabling and rack deployments.
• Site planning, problem escalation, and managing installations in an OCI datacenter.
• Prioritize ticketing queues, escalate issues, and clear blocking items to enable ongoing technician activities in accordance with internal policies and service level agreements.
• Provide 24x7 site coverage for Oracle OCI datacenter sites.
• Act as a liaison to other technical teams and non-technical teams to resolve customer problems in a timely manner.
• Participate in installation, monitoring, maintenance, support, and optimization of production server hardware; perform fault diagnosis to SLAs; plan and commission new rack positions; and involve in design and commissioning of new whitespaces.
• Maintain adherence to Health & Safety processes and work as part of a multi-disciplinary team; assist with on-premise work at customer locations as required.

Required Data Center experience

Required systems & hardware expertise

Role Responsibilities and Requirements

Required Skills

Responsibilities

Perform performance trend analysis and manage server / network capacity. React to potential problems using automation, scheduling, and monitoring tools; escalate to management where appropriate. Participate in configuration and implement technical solutions to enhance and / or troubleshoot the system. Maintain responsibility for support documentation.

Qualifications

Career Level – IC2.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle is committed to an inclusive workforce and supporting accessibility needs. Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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