عرض العمل هذا غير متوفر في بلدك.
Customer Service Administrator
Kone MéxicoDammam, Eastern Province, Saudi Arabiaمنذ أكثر من 30 يومًا
الوصف الوظيفيManages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes / updates of maintenance plans in SAP Supports in repair and maintenance visit planning and communication with customer Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response Creates planned service repairs when needed Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery) Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders Converts the sales lead to a tender depending on the contract coverage Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly Proactively explains the tender content and value to the customer Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order Answers customer's questions about the tender content, price level, discounts, and scheduling Creates the work / service order and confirms the order was received and created Receives and resolves customer queries and complaints about repairs forwarded from customer service Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target Analyzes inspection needs and schedules individual inspections Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks Creates service / work orders and requests spare parts Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response Supports sales in proposal creation (public tenders) Assists in contract and sales order creation for public bids (admin handover) Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response Verifies and inputs customer data in customer portals (mainly done in KONE SSC) Prepares working instructions for KONE SSC to input relevant information to customer portals Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response. Diploma or higher will be advantageous. 1 - 2 years of experience in a similar role with a strong focus on administration tasks. Ability to handle and meet multiple deadlines and coordinate priorities accordingly. Excellent organizational skills – able to perform duties with minimal supervision. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous. Excellent English language skills both spoken and written. Considering nationalization requirements, this position is open exclusively to Saudi nationals.
Customer Service Administrator
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.
Responsibilities and key activities :
General administrative support for Sales and Maintenance Supervisors :
Service Sales support activities
- Sends customer letters and supports mass updates in maintenance contracts
- Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
- Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
- Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
- Supports specific tasks from sales (e.g., contract creation)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Maintenance Operations support activities
Specialized administration and support tasks :
Repair Tendering activities :
3rd party inspection administration :
Support in public tenders
Support in customer reporting
Are you the one?
Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Customer Service • Dammam, Eastern Province, Saudi Arabia
وظائف ذات صلة
SWATX is on the lookout for a Red Hat OpenShift Associate to join our innovative team.In this entry-level position, you will assist in deploying and managing Red Hat OpenShift environments, gaining...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Eram Talent is seeking a skilled Exchange Server Administrator to join our team in Saudi Arabia.The ideal candidate will be responsible for the administration, support, and management of the organi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Cabin Crew Administrator (Based in Dammam, KSA)
Air ArabiaDammam, Eastern Province, Saudi Arabia Job purpose : Assist in managing and supporting the corresponding Cabin Crew members from both operational and administrative perspectives, this includes but is not limited to, induction, assessment...أظهر المزيدآخر تحديث: 3 منذ أيام
Redhat OpenShift Administrator
SWATXDammam, Eastern Province, SAQuick Apply
- عَرْضٌ مُرَوَّجٌ له
Service Technician
Kafou GroupAl Khobar, Eastern Province, Saudi Arabia Khobar, Saudi Arabia | Posted on 03 / 09 / 2025.The company background is provided to describe its market and strategic positioning in power generation and related industries in the Kingdom.The Service...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Service Coordinator
Saudi Diesel Equipment Co.Al Khobar, Eastern Province, Saudi Arabia Job Purpose : To be the first point of contact for Customers concerning the service and repair of their equipment.Areas of responsibility include all Customer related activities which influence serv...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Warehouse Worker
Cross rail construction companyالمالكية, Northern Governorate, Bahrain Warehouse Worker vacancy in Al-Malikiyah Bahrain.Note : This vacancy is temporarily suspended.This listing contains information about employment terms, responsibilities, and candidate requirements.C...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Customer Service Representative
YammAl Khobar, Eastern Province, Saudi Arabia Operations Management | Account Management.Yamm is dedicated to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient.By managing re...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Exchange Server Administrator (Saudi Arabia)
Eram GroupAl Dhahran, Eastern Province, Saudi Arabia Eram Talent is seeking a skilled Exchange Server Administrator to join our team in Saudi Arabia.The ideal candidate will be responsible for the administration, support, and management of the organi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Sales Sales Agent Full Time - Amman
OpensooqDammam, Eastern Province, Saudi Arabia Full Time Commission Rewards Medical Insurance Training Cources.Working Hours Fixed Working Hours.Additional Benefits Commission Rewards Medical Insurance Training Cources.Required Languages Arabic...أظهر المزيدآخر تحديث: 8 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Contraxt Adminstrator
confidentialDammam, Saudi Arabia The Contract Administrator plays a crucial role in the architecture industry, particularly in managing and overseeing contracts related to various projects.
This position involves ensuring that all ...أظهر المزيدآخر تحديث: 6 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Housekeeping Manager
Princess Cruises Companyالمالكية, Northern Governorate, Bahrain Housekeeping Manager vacancy in Al-Malikiyah Bahrain.Available positions include : bartenders, chefs, chef de partie, pastry chef, cooks, F&B manager, bartender, assistant manager of front office, r...أظهر المزيدآخر تحديث: 2 منذ أيام
Exchange Server Administrator (Saudi Arabia)
Eram TalentDhahran, Eastern Province, SAQuick Apply
- عَرْضٌ مُرَوَّجٌ له
Customer Service Coordinator Customer Service - John Crane - Dammam
Smiths Group plc.Dammam, Eastern Province, Saudi Arabia John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations.Our products...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
SP3D Admin
Wood PLCAl Khobar, Eastern Province, Saudi Arabia Remarkable people, trusted by clients to design and advance the world.Wood is currently seeking a SP3D Admin to support our Projects business in Al Khobar.
This role is responsible for the effective...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Customer Service Representative
SutherlandDammam, Saudi Arabia Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Sutherland Director Talent Acquisition @ Sutherland | MBA in Human Resources.Basic Requirements : Hig...أظهر المزيدآخر تحديث: 23 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Customer Service Coordinator - Saudi National Only Customer Service - John Crane - Dammam
Smiths Group plc.Dammam, Eastern Province, Saudi Arabia Customer Service Coordinator - Saudi National Only.John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enabl...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
CONTRACT ADMINISTRATOR
Nesma & Partners Contracting Company Ltd.Dammam, Eastern Province, Saudi Arabia To provide support and assistance during the entire contract lifecycle, from initiation through execution and closeout, by coordinating and performing administrative activities related to contract ...أظهر المزيدآخر تحديث: 23 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Service Engineer
ABBAl Khobar, Eastern Province, Saudi Arabia At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give you what you need to make it happen...أظهر المزيدآخر تحديث: 9 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Cashier
Terminal stationالمالكية, Northern Governorate, Bahrain Clay Construction Group – Senior Civil Engineer.The original post indicates the vacancy is temporarily suspended.Only the following responsibilities are provided from the source text : .Assisting wit...أظهر المزيدآخر تحديث: 2 منذ أيام