Director of Business Solutions

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, this is the job you are looking for. webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom with over 2 billion in sales. it is part of the Supertech Group, which also includes UXBERT Labs, a leading digital and UX agency in the GCC, and Kafu Games, the largest esports tournament platform in MENA.

Key Responsibilities

Lead the scoping, planning, and execution of client-specific customization projects

Collaborate with clients to understand requirements and translate them into actionable solutions

Partner with product, technology, and operations teams to ensure timely and successful delivery

Develop frameworks for scalable customization processes while maintaining client flexibility

Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives

Provide consultative support to sales teams during pre‑sales cycles to design tailored proposals

Track and report on project performance, ROI, and client satisfaction

Build and maintain strong client relationships to foster repeat business and upsell opportunities

Requirements

8-10 years of experience in business solutions, project management, or solution delivery

Strong background in managing customization projects, preferably in tech, SaaS, or event / entertainment platforms

Proven ability to translate business needs into technical and operational solutions

Excellent stakeholder management and cross‑functional collaboration skills

Strong project management skills (PMP, Agile, or similar certification is a plus)

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