Senior Associate - Health Coordination (Pipeline)

Overview

Senior Associate - Health Coordination (Pipeline) at Bupa Arabia. The role is responsible for answering customer inquiries face to face, over the phone and via e-mail, ensuring that all calls and member requests are processed per company standards, and providing a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations. Key Responsibilities

Maintain a high level of customer service and professionalism by following customer service procedures and department standards. Maintain thorough knowledge of all departments, the company network of hospitals, products and services to provide accurate information and handle general queries confidently. Handle customer complaints competently and take actions to resolve issues to their fullest satisfaction with minimal intervention from team leaders. Work effectively both individually and as part of a team to achieve individual and department goals; promote a positive team spirit and contribute positively. Ensure hospital compliance with agreed service standards and that hospitals deliver those standards to members; support use of swipe card, fingerprint machines, website and related technical services. Support hospital staff and enable coaching / training on BUPA services; provide relationship-building with provider representatives and regular on-site visits to gather feedback and address concerns. Assist in managing complaints to prevent escalations where possible; ensure proper follow up of recovery plans and logging of complaints into the tracker for preventive actions. Maintain professional appearance, office and customer areas to reflect a high standard of cleanliness, order and professionalism. Qualifications

Bachelor's degree in Business, Healthcare or equivalent in related medical field. Skills : healthcare, customer service, front desk; multicultural with strong interpersonal and communication abilities; planning and commercial mindset aligned with service focus. Skills

Healthcare, customer service, front desk Multicultural with interpersonal and communication skills, excellent planning Commercial skills in combination with service-focused mindset Education

Bachelor's degree in Business, Healthcare or equivalent in related medical field. Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries

Insurance

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