Store Manager

Overview

Position Objective : Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities

• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage to be less than 0.2% of the cost of sale.
• To conduct regular financial and stock audits.
• To regularly update track and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records (Leave Management, Passport, Performance and conduct History, roster management).
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintain back-store operations and replenishment of merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.

Customer and People Management

Learning and Development

Qualifications

The ideal Store Manager in a retail company should have 5+ years of progressive experience in a customer-centric role with strong management experience, leadership skills and problem-solving abilities. Proven success in enhancing customer engagement and achieving / exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Position Details

Location : Riyadh, Saudi Arabia

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