Assistant Store Manager - ALO Riyadh Park

Assistant Store Manager - ALO Riyadh Park

Direct message the job poster from SOHO Group

Overview

We are searching for a dynamic Assistant Store Manager to lead our team. If you're passionate about activewear, thrive in a fast-paced retail environment, and have experience managing high-volume stores, this is the perfect opportunity to join a growing global brand.

DUTIES & RESPONSIBILITIES

• Lead by example on the shop floor to ensure active presence and role modelling for the team.
• Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.
• Conduct regular briefings, floor walks, and individual check-ins to drive performance and motivation.
• Handle employee relations on the floor by addressing concerns, giving real-time feedback, and escalating issues when needed.
• Ensure continuous product knowledge updates and role-specific training.
• Deliver exceptional customer service by ensuring all team members provide personalized and wellness-driven experiences.
• Handle escalated customer situations with empathy and professionalism to uphold ALO’s high standards.
• Foster a welcoming environment that reflects ALO’s lifestyle values of mindfulness, wellness, and community.
• Monitor daily sales performance, conversion rates, and other key retail metrics.
• Identify commercial opportunities on the shop floor to drive upselling and cross-selling.
• Ensure sales targets are clearly communicated to the team and regularly reviewed.
• Cross-Functional Collaboration : Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.
• Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.

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