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Store Manager
Store ManagerApparel Group • Riyadh, Riyadh Region, Saudi Arabia
Store Manager

Store Manager

Apparel Group • Riyadh, Riyadh Region, Saudi Arabia
30+ days ago
Job description

Store Manager at Apparel Group

Riyadh, Saudi Arabia

Position Objective

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant stakeholders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities

  • Financial

Drive the store team to achieve the store target and store KPIs.

  • Ensure store shrinkage is less than 0.2% of the cost of sale.
  • Process
  • Conduct regular financial and stock audits.

  • Regularly update, track, and communicate the store dashboard.
  • Maintain the VM standards in the store.
  • Maintain employee records (leave management, passport, performance and conduct history, roster management).
  • Oversee day‑to‑day store operations, including opening and closing procedures.
  • Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
  • Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
  • Implement and enforce company policies and procedures to ensure compliance.
  • Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
  • Develop and implement action plans based on performance metrics to drive results.
  • Maintain the back store operation and replenishment of the merchandise.
  • Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
  • Recruit, train, and develop a high‑performing sales team.
  • Monitor and manage store expenses, budgets, and financial goals.
  • Customer
  • Drive the store team to achieve club apparel, NPS, and DSES goals.

  • Maintain a relationship with the mall management.
  • Effectively communicate with the office back‑end team regarding store‑related activities.
  • Address customer inquiries and concerns promptly, striving to exceed customer expectations.
  • Manage people in regards with performance and conduct of store employees.
  • Learning
  • Constantly upgrade the skills of self and team and create a pipeline of future store managers.

  • Identify the learning gaps of the team and create a process to address the same.
  • Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
  • Desired Experience

    The ideal Store Manager in a retail company should have 5+ years of progressive experience in a customer‑centric role with strong management experience, leadership skills and problem‑solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

    Seniority level : Mid‑Senior level

    Employment type : Full‑time

    Job function : Sales and Business Development

    Industry : Retail

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    Store Manager • Riyadh, Riyadh Region, Saudi Arabia

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