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Customer Experience Director

Customer Experience Director

VirtucruitRiyadh, Riyadh Region, Saudi Arabia
14 منذ ساعات
الوصف الوظيفي

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.

Role Overview

The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.

Key Responsibilities

  • Journey Mapping : Design end-to-end customer journeys for all platform touchpoints.
  • Service Operations : Establish call centers, chatbots, and digital support tools.
  • Customer Insights : Use data to track satisfaction, NPS, and loyalty KPIs.
  • Training : Implement customer service training for front-line teams.
  • Continuous Improvement : Lead initiatives to enhance the customer lifecycle experience.

Qualifications & Experience

  • 12+ years of CX leadership in automotive, retail, or digital platforms.
  • Strong CRM and customer service systems knowledge.
  • Experience in building CX functions from the ground up.
  • What This Role Offers

    A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.

    Required Skills :
  • Automotive
  • Offers
  • Operations
  • CRM
  • Service Delivery
  • Customer Experience
  • Retail
  • Continuous Improvement
  • Design
  • Customer Service
  • Leadership
  • Training
  • #J-18808-Ljbffr

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