Customer Experience Insights Professional

Overview

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success. We are seeking a curious and driven

Customer Experience Insights Professional

to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You’ll join a small, agile team responsible for all international consumer insight and research initiatives. Responsibilities

Discover key consumer insights that inform growth strategies and enhance customer experience. Collaborate closely with internal stakeholders to address insight-related requests and support decision-making. Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group / moderation, insight generation). Translate research findings into actionable insights and recommendations for cross-functional teams. Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities. Benchmark competitors and perform test orders to evaluate first-hand customer experiences. Propose new research projects, methodologies, and initiatives to enhance consumer centricity. Required Qualifications

Bachelor’s degree in Statistics, Business Administration, Economics, or related fields; Master’s is a plus. Extensive experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus. Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued. Customer-centric and analytical mindset with the ability to turn data into actionable insights. Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment. Native in Arabic with excellent verbal, written, and presentation skills in English. What We Offer

Hybrid working model with flexibility :

a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model. Customisable FlexBenefits budget : Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits. Well-being support :

Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision. Personalised training allowance and learning opportunities :

Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. Responsibility from day one : Take full ownership from the start in a culture where every voice is heard and valued. A diverse, international team : Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. Opportunities to grow with the best : Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. Meaningful connections beyond tasks : Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our careers page, LinkedIn, and YouTube channel to learn more about #LifeatTrendyol and how we work.

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