Customer Experience Director

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.

Role Overview

The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.

Key Responsibilities

• Journey Mapping : Design end-to-end customer journeys for all platform touchpoints.
• Service Operations : Establish call centers, chatbots, and digital support tools.
• Customer Insights : Use data to track satisfaction, NPS, and loyalty KPIs.
• Training : Implement customer service training for front-line teams.
• Continuous Improvement : Lead initiatives to enhance the customer lifecycle experience.

Qualifications & Experience

12+ years of CX leadership in automotive, retail, or digital platforms.

Strong CRM and customer service systems knowledge.

Experience in building CX functions from the ground up.

What This Role Offers

A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.

Required Skills :

Automotive

Offers

Operations

CRM

Service Delivery

Customer Experience

Retail

Continuous Improvement

Design

Customer Service

Leadership

Training

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