Level 2 Support Engineer – Custom Applications

Overview

Level 2 Support Engineer – Custom Applications at DXC Technology is a role focused on troubleshooting, diagnosing, and resolving issues related to web-based software platforms. This position serves as the escalation point for Level 1 support and collaborates with development, QA, and infrastructure teams to ensure system stability and customer satisfaction. Job location : onsite in Riyadh.

Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

• Issue Investigation and Resolution : handle escalated tickets from Level 1 support involving functional or technical issues in web applications
• Reproduce issues in test and staging environments to identify bugs or misconfigurations
• Conduct detailed log analysis, SQL / database checks, and API validation
• Incident Management : classify and prioritize incidents based on severity and business impact; escalate unresolved issues to Level 3 with proper documentation and root cause findings; collaborate with L1 and L3 during major incidents and post incident reviews
• User Support and Communication : gather information from business users or clients; provide workarounds or solutions; maintain knowledge base and support documentation
• Technical Tasks : prepare scripts or SQL queries to validate data or resolve issues; perform basic configuration changes or updates in non-production environments; conduct release verification and smoke testing after deployments
• Continuous Improvement : analyze recurring issues and provide feedback to development and QA teams to improve stability and usability

Technical Skills

Soft Skills

Employment details

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