IT Support Engineer (Saudi Naational)

The IT Support Engineer plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure. This position involves troubleshooting hardware and software issues, providing technical support to users, and maintaining systems to ensure optimal performance. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff. As technology continues to evolve, the IT Support Engineer will also be responsible for staying updated on the latest trends and tools in the IT industry. Responsibilities

Provide first and second-level support for IT-related issues, including hardware, software, and network problems. Install, configure, and maintain computer systems, servers, and peripherals. Monitor system performance and troubleshoot issues to ensure minimal downtime. Document support requests and resolutions in a ticketing system for future reference. Assist in the implementation of new technologies and upgrades to existing systems. Conduct training sessions for staff on new software and tools. Collaborate with other IT team members to develop and improve support processes. Ensure compliance with IT security policies and procedures. Provide remote support to users as needed. Participate in on-call support rotation to address urgent issues outside of regular hours. Preferred Candidate

Strong analytical and troubleshooting skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Proven experience in a similar IT support role. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Customer-focused mindset with a commitment to service excellence. Ability to manage multiple tasks and prioritize effectively. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Experience with remote support tools and techniques. Skills

Proficiency in troubleshooting Windows and Mac operating systems. Experience with networking concepts and protocols. Knowledge of hardware components and peripherals. Familiarity with cloud services and virtualization technologies. Strong customer service skills and a friendly demeanor. Ability to document processes and create user guides. Experience with ticketing systems and remote support software. Basic understanding of cybersecurity principles.

#J-18808-Ljbffr