Service Coordinator

Job Purpose

To be the first point of contact for Customers concerning the service and repair of their equipment. Areas of responsibility include all Customer related activities which influence service and parts handling.

Primary Responsibilities

• Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
• When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
• Provide quotations for Service operations to the Customer
• Create requisition for sublet work.
• Report to the Service Manager work to be carried out under warranty
• Request approval from Service Manager any work to be carried out under goodwill.
• File and update all types of service / technical publications and maintain Quality system
• Follow up with service manager & account department the status of account receivables and if credit limit exception occurs
• Report to Service Manager any service-related customer complaints and concerns in his absence
• Maintain machine history record
• To handle all telephone calls, whether internal or external, in a professional manner

Qualifications

Knowledge, Skills & Experience

#J-18808-Ljbffr