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Service Crew

Service Crew

Apparel GroupSaudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

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  • The position is responsible for generating sales and delivering customer service at its best.
  • Support other operational duties such as housekeeping, visual presentation standards, etc., as assigned by the Store Management Team.

Job Description

Position Objective : The position is responsible for generating sales and delivering customer service at its best. Support other operational duties such as housekeeping, visual presentation standards, etc., as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service

  • Provide important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior, and a clean and inviting dining room.
  • Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
  • Deliver consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
  • Enhance the guest experience by following the S.E.T. Principles : Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure the accuracy of every order for every guest.
  • Ensure every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
  • Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
  • Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
  • Listen carefully to guests and apologize for the experience in case of a complaint.

    • Store Operations

  • Follow all operations standards and guidelines for product preparation according to training and instructional materials provided.
  • Prepare all products as required, following the order monitor to ensure accuracy.
  • Communicate showcase and product needs to ensure proper product availability for guests.
  • Regularly take temperatures of the required products and record in the Time & Temperature Log.

    • Policies and Procedures

  • Participate in and attend all store meetings and related functions.
  • Follow all restaurant policies, procedures, and standards.
  • Maintain the front counter by keeping it clean, organized, stocked, and ready for rush periods.
  • Follow proper hand washing techniques and sanitation guidelines; complete all sanitation tasks as outlined by the Store Manager.

    • Cashiering

  • Receive payment by cash, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, or change correctly.
  • Count money in the cash till at the beginning of shifts to ensure correctness and adequate change.
  • Maintain clean and orderly checkout areas.

    • Health & Safety

  • Work in compliance with occupational health and safety legislation.
  • Understand and follow safe work practices and procedures.
  • Use or wear personal protective equipment as required.
  • Report all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation to the Restaurant Manager or Owner.
  • Operate equipment safely, avoiding endangerment.

    • Additional Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Retail

    • Referrals increase your chances of interviewing at Apparel Group by 2x.

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