PATIENT EXPERIENCE CONSULTANT.

Overview

The Patient Experience Consultant is responsible for leading enterprise-wide strategies to enhance the overall patient experience. This strategic role involves developing and implementing cross-functional initiatives that drive patient satisfaction and engagement at high levels of complexity. The director will work closely with senior leadership and diverse teams to establish innovative processes and standards that align with the organization's mission and values.

Strategic Roles & Responsibilities

• Develop and direct comprehensive patient experience strategies that align with organizational goals and improve patient satisfaction across all service lines
• Strategically establish and nurture partnerships with key stakeholders across departments to foster a culture of patient-centered care

Operational Roles & Responsibilities

Bachelor’s degree in Healthcare Administration, Business Management, or a related field; Master’s degree preferred.

Professional Certifications Required

SCFHS Patient Experience Certification

Years of Experience

Minimum 20 years of experience in a healthcare or related field is required.

Languages

English : Fully Proficient ; Arabic : Fully Proficient

Core Competencies

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supplemental Work / Experience / Education Information

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