IT Quality and Risk Specialist

Overview

The IT Quality and Risk Specialist is responsible for supporting the development, implementation, and monitoring of the organization's IT quality assurance and risk management programs. This role involves identifying, assessing, and mitigating IT-related risks, ensuring compliance with relevant standards and regulations, and promoting a culture of continuous improvement within the IT department. The specialist will collaborate with various IT teams to enhance operational efficiency, minimize potential liabilities, and improve the quality of IT services and systems.

Responsibilities

• Develop, implement, and maintain IT quality assurance processes, procedures, and standards.
• Identify, assess, and analyze potential IT-related risks across the organization's IT operations, including cybersecurity, data integrity, and system availability.
• Evaluate the effectiveness of existing IT risk management strategies and recommend improvements.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal IT policies (e.g., ISO 27001, NIST, GDPR).
• Conduct audits and reviews of IT systems, processes, and controls to monitor adherence to quality and risk management protocols.
• Investigate IT-related incidents, errors, and security breaches, and facilitate root cause analysis to identify areas for improvement.
• Prepare and present reports on IT quality and risk management activities, findings, and recommendations to IT management.
• Collaborate with IT teams (e.g., development, infrastructure, security) to integrate quality and risk management practices into IT projects and operations.
• Develop and deliver training programs on IT quality assurance, risk management, and compliance requirements for IT staff.
• Monitor and analyze key performance indicators (KPIs) to track progress and identify trends in IT service quality and risk levels.
• Participate in IT quality improvement initiatives and projects to enhance IT processes, systems, and service delivery.
• Maintain accurate and up-to-date documentation related to IT quality and risk management activities.
• Stay abreast of industry best practices, regulatory changes, and emerging IT risks and technologies.

Qualifications

Skills

Seniority level

Employment type

Job function

Industries

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