Customer Success Executive

Job Description

• Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with Miran’s fitness app.
• Onboard new customers, guiding them through implementation and adoption processes to maximize value.
• Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.
• Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.
• Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.
• Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.
• Advocate for customer needs within the organization, influencing product development and service enhancements.
• Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.
• Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.

Job Requirements

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