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Customer Success Executive

Miran -Riyadh, Riyadh Region, Saudi Arabia

30+ days ago

Job description

Job Description

Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with Miran’s fitness app.
Onboard new customers, guiding them through implementation and adoption processes to maximize value.
Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.
Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.
Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.
Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.
Advocate for customer needs within the organization, influencing product development and service enhancements.
Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.
Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.

Job Requirements

Bachelor’s degree in Business Administration, Communications, or a related field.

Minimum of 0 up to 5 years of experience in customer success, account management, or a similar client-facing role.

Proven ability to build and maintain strong client relationships.

Excellent communication, presentation, and interpersonal skills.

Strong problem-solving abilities and a proactive approach to addressing client needs.

Experience working in a fast-paced, dynamic environment.

Ability to manage multiple accounts and priorities simultaneously.

Familiarity with CRM software and customer success tools.

Self-motivated with a high degree of initiative and ownership.

Comfortable working in a hybrid (home / office) arrangement.

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Executive • Riyadh, Riyadh Region, Saudi Arabia