GRC L2 IMS Engineer – Banking Operations

Overview

GRC L2 IMS Engineer – Banking Operations

Key Responsibilities

• Provide L2-level support for GRC in a mission-critical banking environment.
• Own L2-level operations for GRC within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO.
• Operate under ITIL processes (Incident / Change / Problem / Knowledge).
• Maintain high availability, performance, and security; participate in DR / BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware / patch planning; validate after-change health.

Required Tools & Technologies

ITIL Foundation

Experience Requirements

3–5 years in administration and change / incident ownership for the platform in banking.

Soft Skills & Banking Behaviors

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and / or local law

Seniority level

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