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Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

Confidentialمعهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia
23 منذ أيام
الوصف الوظيفي

Overview

  • Position : IT Shared services Transition Consultant.
  • Location : Dammam, Saudi (Onsite)
  • Duration : 12+ months (Long-term extensions)

Responsibilities

  • Organizational Design & People Transition : Design target operating model, map current vs. future roles, assess people impact, and manage workforce redeployment or reskilling plans.
  • Shared Services Strategy : Develop and implement shared services models (centralized, federated), define service catalog, SLAs, governance, and operating frameworks.
  • Project & Transition Management : Plan and lead service transition initiatives, including timelines, milestones, risk mitigation, and cross-functional coordination.
  • Change Management & Communication : Lead organizational change activities, manage stakeholder engagement, and implement structured communication and training plans.
  • Business Process Optimization : Analyze, map, and improve service delivery processes using methodologies such as Lean Six Sigma.
  • Digital Tools & Platforms : Utilize tools like ServiceNow, SAP, Power BI, and Excel to track transitions, visualize data, and manage workflows effectively.
  • Stakeholder Engagement : Manage expectations and alignment across business units, HR, legal, IT, and executive leadership.

    • Qualifications

  • Certifications & Qualifications : 10 years of experience in shared services and transformation programs.

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Information Technology Manager • معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia

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