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Information Technology Service Delivery Manager
Confidentialمعهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia22 days ago
Job descriptionOrganizational Design & People Transition : Design target operating model, map current vs. future roles, assess people impact, and manage workforce redeployment or reskilling plans. Shared Services Strategy : Develop and implement shared services models (centralized, federated), define service catalog, SLAs, governance, and operating frameworks. Project & Transition Management : Plan and lead service transition initiatives, including timelines, milestones, risk mitigation, and cross-functional coordination. Change Management & Communication : Lead organizational change activities, manage stakeholder engagement, and implement structured communication and training plans. Business Process Optimization : Analyze, map, and improve service delivery processes using methodologies such as Lean Six Sigma. Digital Tools & Platforms : Utilize tools like ServiceNow, SAP, Power BI, and Excel to track transitions, visualize data, and manage workflows effectively. Stakeholder Engagement : Manage expectations and alignment across business units, HR, legal, IT, and executive leadership. Certifications & Qualifications : 10 years of experience in shared services and transformation programs.
Overview
- Position : IT Shared services Transition Consultant.
- Location : Dammam, Saudi (Onsite)
- Duration : 12+ months (Long-term extensions)
Responsibilities
Qualifications
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Information Technology Manager • معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia
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