Enterprise Support Manager

Responsibilities & Opportunities In This Role

• Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
• Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
• Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
• Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
• Develop and maintain metrics and reports to track key performance indicators, such as customer-based usage and performance, customer satisfaction, and account activity.
• Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
• Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication.

Ideal Candidates Have / Are

Attributes Of a Groqster

If this sounds like you, we’d love to hear from you!

Compensation

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

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