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Customer Service Specialist
JD.COMRiyadh, Riyadh Region, Saudi Arabia8 منذ أيام
الوصف الوظيفيProficiency in English Experience in warehousing or logistics preferred Associate Full-time Supply Chain Transportation, Logistics, Supply Chain and Storage
Overview
About the job
Responsibilities
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
Qualifications
Seniority level
Employment type
Job function
Industries
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Customer Service Specialist • Riyadh, Riyadh Region, Saudi Arabia
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