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Customer Service Specialist

JD.COMRiyadh, Riyadh Region, Saudi Arabia

6 days ago

Job description

Overview

About the job

Responsibilities

Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides

Qualifications

Proficiency in English

Experience in warehousing or logistics preferred

Seniority level

Associate

Employment type

Full-time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage

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Customer Service Specialist • Riyadh, Riyadh Region, Saudi Arabia

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