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GTM Operations Senior Specialist

GTM Operations Senior Specialist

ABANA EnterprisesJeddah, Makkah Region, Saudi Arabia
10 منذ أيام
الوصف الوظيفي
  • Oversee daily order receipt and processing through the OrdrO platform, ensuring accuracy and timely entry to avoid fulfillment delays.
  • Supervise van loading to ensure the right SKUs are dispatched, preventing order discrepancies and reducing return rates.
  • Monitor delivery operations to ensure adherence to SLAs, and provide real-time issue resolution to avoid delays.
  • Manage stock level updates on the platform to prevent stockouts, ensure real-time inventory accuracy, and enable smooth order fulfillment.
  • Act as the primary contact for customer communication, sharing order updates, resolving concerns, and gathering feedback during regular customer visits.
  • Encourage customer adoption of the platform, support onboarding, and resolve usage issues, ensuring updated and accurate customer data.
  • Monitor and evaluate driver performance based on delivery timeliness and customer satisfaction, and provide feedback for improvement.
  • Analyze salesmen, customer, and product performance data to identify service gaps and implement corrective actions.
  • Coordinate with IT, Supply Chain, Sales Support, and Accounting teams to ensure seamless integration and alignment with company systems.
  • Develop and deliver training to local teams and staff to enhance platform proficiency and service quality, and provide ongoing support as needed.
  • Support the rollout of the OrdrO platform in new cities by coordinating operational workflows, onboarding new staff, and ensuring readiness.
  • Track market trends and competitor activities to provide insights and adjust strategies that enhance platform competitiveness.

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