IT Supervisor

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun‑filled kids and teens activities.

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high‑quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine‑dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description BASIC FUNCTION IT Coordinator will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

HARDWARE Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware : Computers, servers, routers, switches, cables, PABX, monitors, and screens, point‑of‑sale devices, all relevant interfaces, UPS and related devices, and other active components.

SOFTWARE Ensures that all Accor IT policies and guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the software suppliers. Supports the hotel in resolving software issues by escalation of issues to software suppliers.

USER Ensures that no user in the hotel has access to programs other than needed to perform the job. He / she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possibly know how, skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE Is responsible for compliance of the hotel with Accor IT security policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He / she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

Key IT Systems

Servers Infrastructure – Physical and Virtual

Networks – Data, Voice and Wi‑Fi

Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment

Central reservations systems (CRS)

Revenue management systems (RMS)

Various middleware / Interfaces

Data warehouse, reporting and Business Intelligence (BI) – Interface Only

Customer relationship management (CRM)

Point of Sales application

Back office accounting software application

Procurement and inventory management application

IP TV

Human resources management system

Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

SCOPE

Smooth running of all computer systems.

Regular data safe / backup.

Compliance with IT policies and guidelines.

Institute protocols for the use of IT across departments and projects.

Provide advice on the most suitable IT choices.

Provide technical support or training for systems and networks.

Act as link between end users and higher‑level support.

Install and configure software and hardware (printers, network cards etc.).

Monitor system and network performance.

Perform troubleshooting, repairs and data restoration.

Performance maintenance activities (e.g. backups).

Maintain licenses and upgrade schedules.

Collaborate with other professionals to maintain standards and functionality.

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