IT Supervisor

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights worldwide, live entertainment, daily sports, fitness activities, sensory spa, wellness journeys, and fun-filled kids and teens activities.

Job Description Basic Function

IT Coordinator maintains information technology systems and networks, performing technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

Hardware Ensures the hotel works with Accor Hardware partners, has a good relationship with them, and supports the hotel in resolving hardware issues. Hardware includes computers, servers, routers, switches, cables, PABX, monitors, screens, point of sale devices, UPS and related devices, and other active components.

Software Ensures all Accor IT Policies and Guidelines are applied. Ensures only original, properly licensed applications run. Has a good relationship with software suppliers and supports the hotel in resolving software issues.

User Ensures no user has access to programs beyond job needs. Provides and maintains a training program in coordination with the Training department to optimize employee skill level in system use.

Security / DataSafe Responsible for compliance with Accor IT Security Policy, backup of all relevant user-generated data, and maintaining highest security levels.

Servers Infrastructure – Physical and Virtual

Networks – Data, Voice and Wi‑Fi

Property management systems (PMS) and Sales & Catering System (S&C)

Central reservation systems (CRS)

Revenue management systems (RMS)

Various middleware / Interfaces

Data warehouse, reporting and Business Intelligence (BI) – Interface Only

Customer relationship management (CRM)

Point of Sales application

Back office accounting software application

Procurement and inventory management application

IP TV

Human resources management system

Accor brand signature systems (Commercial Systems, Wi‑Fi everywhere, etc.)

Scope

Smooth running of all computer systems.

Regular data safe / backup.

Compliance with IT Policies and Guidelines.

Institute protocols for IT use across departments and projects.

Provide advice on suitable IT choices.

Provide technical support or training for systems and networks.

Act as link between end users and higher-level support.

Install and configure software and hardware (printers, network cards, etc.).

Monitor system and network performance.

Perform troubleshooting, repairs and data restoration.lease

Perform performance maintenance activities (e.g. backups).

Maintain licenses and upgrade schedules.

Collaborate with other professionals to maintain standards and functionality.

#J-18808-Ljbffr