IT Supervisor

Job Description BASIC FUNCTION IT Coordinator will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

HARDWARE : Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware : Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

SOFTWARE : Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

USER : Ensures that no user in the hotel has access to programs other than needed to perform the job. He / she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possibly know how, skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE : Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He / she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

Servers Infrastructure – Physical and Virtual

Networks – Data, Voice and Wi-Fi

Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment

Central reservations systems (CRS)

Revenue management systems (RMS)

Various middleware / Interfaces

Data warehouse, reporting and Business Intelligence (BI) – Interface Only

Customer relationship management (CRM)

Point of Sales application

Back office accounting software application

Procurement and inventory management application

IP TV

Human resources management system

Accor brand signature systems (Commercial Systems, WIFI everywhere, etc…)

SCOPE

Smooth running of all computer systems.

Regular data safe / backup.

Compliance with IT Policies and Guidelines

Institute protocols for the use of IT across departments and projects

Provide advice on the most suitable IT choices

Provide technical support or training for systems and networks

Act as link between end users and higher-level support

Install and configure software and hardware (printers, network cards etc.)

Monitor system and network performance

Perform troubleshooting, repairs and data restoration

Performance maintenance activities (e.g. backups)

Maintain licenses and upgrade schedules

Collaborate with other professionals to maintain standards and functionality

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