Hotel Front Office Manager - BAAN Holding

Job Title : Hotel Front Office Manager

Company : BAAN Holding | بان القابضة

Job Type : Full-time

Location : Riyadh

BAAN Holding Group , formerly known as Al Hokair Group, was established in 1978 and boasts a legacy spanning over five decades. As one of the pioneers in the hospitality and entertainment sectors across Saudi Arabia and the Arab world, BAAN Holding continues to expand its investments, starting with its notable ventures into catering.

At BAAN Holding, we are committed to delivering innovative and diverse solutions in entertainment, hospitality, catering, and investment sectors. We prioritize quality and sustainability in every project we undertake, aiming to provide exceptional experiences for our customers while driving sustainable growth through innovative service models.

Job Overview :

The Hotel Front Office Manager is responsible for overseeing the front office operations, ensuring exceptional guest service and satisfaction. This role includes managing the front desk team, coordinating guest services, and implementing procedures to enhance operational efficiency and guest experience.

Key Responsibilities :

Front Office Operations :

• Manage daily front office operations, including check-in / check-out processes, reservations, and guest inquiries.
• Ensure smooth and efficient front desk operations while maintaining high standards of guest service.
• Develop and implement standard operating procedures (SOPs) for front office operations.

Guest Services :

Staff Management :

Reservations Management :

Reporting and Analysis :

Collaboration :

Training and Development :

Technology Management :

Budget Management :

Qualifications :

Thank you for your interest in joining BAAN Holding family. We look forward to reviewing your application.