Front Office Manager, Raffles the Red Sea.

Company Description

Raffles & Fairmont Red Sea , positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Raffles the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a highly skilled and professional Front Office Manager to join our luxury hospitality team. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated staff members.

• Manage and coordinate all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
• Handle guest complaints and concerns promptly and professionally
• Manage room inventory and maximize occupancy rates
• Implement and maintain standard operating procedures for the front office
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze front office performance metrics and financial reportsEnsure compliance with hotel policies, safety regulations, and local laws
• Participate in budgeting and forecasting for the front office department
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

Additional Information

What’s in it for you...

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